Case Ilmarinen

Banking and insurance – Ilmarinen

Challenge

Banking and Insurance have traditionally been very document-based industries. Documents move back and forth in all possible channels from the Internet to letter mail. When large amounts of data are moving between your own and partners systems, identifying them is important and extracting and transferring the right data to ERP systems requires a lot of work.

Solution

RPA and CDA solutions facilitate process orchestration. These help in classifying, processing, and storing documents. Approval processing is done by a person, while informing customers (email, mail, etc.) is done partly with the help of intelligent automation.

Results

• Faster and more efficient processing time
• Increases the meaning of the work
• Cost savings
• A more satisfied customer