Empower Your Public Services with a Digital Government Experience. Start here.
In the public sector, the journey to digital transformation has been slow due to an aging and retiring workforce, difficulty attracting and hiring new IT talent and the reality of budgetary constraints. Yet citizens increasingly expect public services to behave more like the private sector in how it engages with and serves them. Pressures to reduce costs and evolving regulatory requirements are also driving many public services agencies toward digital transformation.
Cost and budget pressures (38%) and customer/citizen demands (37%) are the primary drivers of digital transformation in public services. – The Journey to Government’s Digital Transformation, Deloitte University Press
Meet today’s challenges with paperless, touch-less information flows that drive world-class public services benefits, case management and operational efficiency while driving down costs and improving services.
Derobia is helping i.e Helsinki City in their Intelligent Automation improvements. Processes for improvement needs are looked where manual processing is heavy, document transfers are done manually, information transfers form different business silos are transferred in between different systems etc. Lot of different needs are being improved by Intelligent Automation and Derobia help.
Ready to power your agency’s digital transformation? Let’s get started.
Public Services Onboarding
Your application process, including public assistance program enrollment, is your most important public services engagement. Application automation simplifies the collection and processing of public services information for different programs and allows you to interact with your customers the way they want, so your first impression will make a lasting positive impact.
Manually managing processes and papers is time-consuming, costly and error-prone. Whether you’re running public assistance programs, handling claims or processing court cases, replace slow paper-based case management activities with automated processes and allow caseworkers to make faster, more informed decisions and focus on serving customers instead of pushing paper.
The time you spend sorting and manually processing incoming documents, correspondence and business mail, is time taken away from serving your customers and moving your public services forward. Capture and classify data at the point of entry from a variety of formats, including handwritten documents, faxes and emails, and quickly route process-ready information to multiple locations for lower operational costs and greater operational efficiency.