Enhancing the customer experience is a priority within all service providers, and maintenance services are no different. Customers want to be provided with services that meet their needs flexibly and quickly. They wish to be able to report maintenance requests in a way that best suits them and they want the maintenance service provider to act quickly.
In addition, maintenance services are often faced with different back-office challenges. Documents need to be collected and integrated from different sources, which may often be done by hand and this causes unclear internal processes.
Using Intelligent Automation solutions both customers and end-users can be provided with smooth and transparent services, that begin with flexible ways of reporting requests, continuing with a quick response and ending with transparent invoicing. Intelligent Automation can also be used to remove bottlenecks in back-office processes, make employee’s life easier and to create more efficient business processes.
With our Intelligent Automation solutions, we provide maintenance service providers with ways to make their business more streamlined, more efficient and more customer-centric.